Tonya Staten Insurance Agency / Staten Agency LLC ("Agency," "we," "us," or "our") respects your privacy. This Privacy Policy explains, in general terms, the categories of information we may collect through our website and in the course of providing insurance-related services, why we use it, circumstances in which it may be disclosed, and choices available to you.

Depending on how you interact with us, we may collect information that you voluntarily provide or that is reasonably necessary to assist with insurance inquiries, quoting, servicing, or communications, including:

• Contact information such as name, mailing address, email address, and telephone number.
• Information you provide in a quote request, insurance application, service request, or other communication with the Agency. This may include household, property, vehicle, driver, coverage, claims, or other insurance-related information.
• Information you submit through website forms, email, telephone calls, text messages, or other communications.
• Technical or usage information that may be collected by our website, hosting provider, analytics tools, cookies, or similar technologies, if enabled.

• Respond to inquiries and requests for insurance quotes or services.
• Assist with applications, policy servicing, renewals, customer service, and other insurance-related activities.
• Communicate with you by mail, telephone, email, or text message when appropriate and permitted.
• Operate, maintain, secure, and improve our website and business systems.
• Comply with applicable legal, regulatory, recordkeeping, fraud-prevention, or security obligations.
• Send marketing or promotional communications where permitted and where any required consent has been obtained.

We may disclose information when reasonably necessary to provide requested insurance services or operate our business. Recipients may include insurance carriers, wholesalers, service providers, technology vendors, website providers, communications vendors, professional advisers, and other parties involved in a transaction or service you request. We may also disclose information when required or permitted by law.

We do not sell personal information or mobile opt-in/consent information for third-party marketing. We do not share mobile phone numbers or SMS consent information with third parties for their own marketing or promotional purposes. Service providers that support delivery of Agency communications may receive information as needed to perform those services for the Agency.

If you provide a mobile number and consent to receive text messages from the Agency, we may use that number to send insurance-related communications consistent with the consent you provided. Depending on the program, messages may include responses to inquiries, appointment or service communications, quote follow-up, policy-related reminders, or marketing communications where separately permitted.

Consent to receive text messages is not a condition of purchasing insurance products or services. Message frequency may vary. Message and data rates may apply. You may opt out of a texting program at any time by replying STOP to a message from that program. For help, reply HELP or contact us at the information below. Opting out of text messages does not prevent us from contacting you through other lawful channels when appropriate.

Our website or embedded services may use cookies or similar technologies to operate features, remember preferences, measure usage, or support security. The website may also contain links to or embedded tools operated by third parties. Their handling of information is governed by their own privacy notices. Please review those notices before providing information directly to a third party.

We use reasonable administrative, technical, and physical safeguards appropriate to our business to help protect information. No website, transmission method, or storage system can be guaranteed to be completely secure. We retain information as reasonably necessary for the purposes described in this Policy and to satisfy applicable business, contractual, legal, and regulatory requirements.

• You may ask us to update or correct contact information that you previously provided.
• You may unsubscribe from marketing email using the unsubscribe method provided in the communication, when available.
• You may opt out of text messages as described in the Text Messaging section above.
• Your browser may provide controls for cookies and similar technologies. Disabling some technologies may affect website functionality.

Our website is intended for a general audience seeking insurance-related information and services. We do not knowingly use the website to solicit personal information directly from children. If you believe a child has provided information to us through the website without appropriate authorization, please contact us.

We may update this Privacy Policy from time to time. When we do, we may revise the effective date shown at the top of the Policy. The version posted on our website will be the current version.

Questions or requests concerning this Privacy Policy may be directed to:

Tonya Staten Insurance Agency / Staten Agency LLC
1884 Petersburg Road, Hebron, KY 41048
Phone: 859-689-3133
Email: tonya@tstatenins.com